Competing in the Age of the Customer: Agility and Speed to Market Needed

Business success today is directly related to an enterprise’s agility.

The Age of the Customer

How quickly and easily can you adapt to changes? The speed at which new technologies are coming to market and the speed at which customers and employees are adopting them and demanding the products and services they use to support them is increasing every day. In addition, new regulations regularly surface that must be addressed.

To compete in this “age of the customer” requires agility, the ability to react quickly to customer needs, new internal and external drivers, new opportunities and challenges and more. It requires the flexibility to change according to the situation and the customer.

Process automation can help IT provide the agility and flexibility necessary yet in a controlled fashion, ensuring compliance is upheld and best practices are followed. It does this by automating the tasks that don’t require direct employee involvement and providing capabilities to adjust process activities to meet each situation.

Creating Agility

Process automation brings agility through different fronts. First of all, low code development which means less complexity. Business processes are complex enough so simplifying how you build them it is an important gain.

Then, process automation doesn’t create new things, they leverage what you have and allow you to augment them. Enterprises already have most of the transactional systems they need; process automation is about making them work together within a common objective in the most efficient way possible.

Last but not least, a process platform will deliver a large number of your usual requirements out of the box which mean less things for the customers to be concerned about: security, audit trails, logging, reporting and system management are areas that only need minimal attention in terms of the effort allocated when using the right process platform.

Everteam understands the need for agility. It’s one of the reasons we’ve been listed as one of the top 20 promising BPMs of 2017 by CIOReview. Get the details of that CIOReview here.

Dan Griffith
Sales Director, US and Canada
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