Defining InfoGov Software

Analyze This! Content Analytics Do not an Information Governance Solution Make

One of the challenges of being in the information governance software space is that there is no common definition of what constitutes an information governance solution. If everyone shared a common definition of what information governance software solutions do it would shorten a lot of my conversations. But I think we are still a ways from a consistent understanding of an agreed-on function scope for Information Governance solutions.

In an upcoming blog, I will break down the sub-categories of information governance software. In the meantime, here’s one thing I know with certainty: content analytics software does not, at least unto itself, constitute an Information Governance solution.

File and Content Analytics Are the First Part of the Solution

Why do I say that? Because the term “solution” implies that a software product deals with a business problem from end-to-end. And content and file analytics products don’t do that. They focus on the discovery process, of identifying information assets, finding redundant and obsolete files, locating sensitive information and enhancing the metadata available for follow-on processes – but that is where they stop.

Don’t get me wrong, the discovery process is critical to effective information governance. In fact, file and content analytics are terrific, critical technologies for executing an effective discovery process. At Everteam, our file and content analytics products leverage the most advanced machine learning, natural language processing, and other AI techniques.

The Actions That Come After are Even More Critical

My point is only that while modern analytics technologies are necessary for effective information governance, they are only one part of the answer. Because what you do after you find the “ROT” and the sensitive information is as important — probably more important — than the discovery process itself.

We need information governance solutions that incorporate the rest of the information governance lifecycle, which — after the discovery step — involves taking action on what was learned using the analytics tools. These actions may include moving assets, masking sensitive data or deleting unneeded files, and then managing what’s left based on well-defined governance policies and retention rules. It also includes putting in place processes that monitor content on an on-going basis, generating alerts to address new assets when they appear.

Effective Information Governance: Connect, Discover, Organize, Move, Manage

At Everteam, we place great importance on having world-class file and content analytics capabilities. But we also integrate our analytics technologies with the additional functions needed to go from finding information assets to classifying them, moving them, deleting them, and putting them under records management. All of these capabilities are required to implement an information governance program effectively.

For me, that is the baseline definition of an information governance solution. It helps me solve my compliance, risk or cost problem by enabling a complete process, a process that starts with analytics but does not end there.

Learn more about Everteam’s Information Governance Solutions, contact our team today.