Senior Technical Support Engineer

  • Full Time
  • Qatar


    • Position Title: Senior Technical Support Engineer
    • Location: Doha – Qatar
    • Division/Department: Technical Support Division

Job Responsibilities

  • Plan and follow up with the support team.
  • Handle complex tickets due to the technical experience required.
  • Design, implement and maintain infrastructure environments.
  • Enhance the implementation of JIRA Helpdesk.

Work Experience & Skills Requirements

  • Strong Technical Background in:
    • SharePoint Administration, configuration, installation.
    • SQL server Administration and scripting, Configuration and Installation.
  • Experience in designing, implementing and maintaining highly available and redundant environments:
    • Production and disaster recovery layers.
    • Basic knowledge in F5 and netscaller is needed to understand the application redundancy
    • Basic knowledge on how DNS works
    • SQL AAG/Clustering
  • Experience in Enterprise Content Management Solutions is a great added value (Content Services)
  • Experience with ITSM methods and processes along with hands-on on ticketing systems (HPSM, JIRA Helpdesk, etc..)


  • Bachelor Degree in Computer Science or equivalent
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