Business transformation is a long road. Trying to compete in a shifting market requires changing the way you do business. It requires changing how you interact with and support customers, partners and employees. And, it requires changing how you leverage technology.
Yet, if you are working to transform your business, the idea of using yet another heavy enterprise system like BPM or iBPMS feels too complex and slow.
While technology is an enabler of business transformation, large, monolithic enterprise systems (Pega, Appian, OpenText, IBM) aren’t the answer. They take too much time to figure out how to work, specialized developers (and millions in services) to implement, and by the time you get something in place, the market has changed and, in all likelihood, so has the process you’re trying to automate.
But, increasing your technical debt by adding multiple “point” solutions that do desktop automation (Robotic Process Automation) doesn’t feel like the right thing either.
And if you already have either (or both!) of these systems in place, then you certainly don’t want to go through the pain of trying to make these systems do what they can’t – quick, agile business process automation.
So, where should you start?
What you need is something that can utilize the data and processes in your existing systems, orchestrate and automate these systems’ interactions and processes, and expose the results to your web portals and mobile applications to enhance your customer’s (both internal and external) experience. And you need to be able to do it quickly and economically.
You need business process automation.
And that’s the reason behind everteam.process.
Stay tuned for my next blog where I’ll talk about some common processes where automation empowers customer experience.