Organizations everywhere are facing disruption. We’ve entered full steam into the age of the customer; growing expectations, new digital capabilities and increasing demands from employees to have more flexibility in how they work require major changes in how enterprises run their businesses. The disruption for IT is great, but there are ways you can move forward without throwing away everything you’ve built so far.
Our series on business transformation for CIOs covers what you need to know to take advantage of process automation to transform your business.
Agility and Speed to Market to Compete in the “Age of the Customer.”
Business success today is directly related to an enterprise’s agility. How quickly and easily can it adapt to changes? The speed at which new technologies are coming to market and the speed at which customers and employees are adopting them and demanding the products and services they use to support them is increasing every day. In addition, new regulations regularly surface that must be addressed.
To compete in this “age of the customer” requires agility, the ability to react quickly to customer needs, new internal and external drivers, new opportunities and challenges and more. It requires the flexibility to change according to the situation and the customer.
Process automation can help IT provide the agility and flexibility necessary yet in a controlled fashion, ensuring compliance is upheld and best practices are followed. It does this by automating the tasks that don’t require direct employee involvement and providing capabilities to adjust process activities to meet each situation.
Process automation brings agility through different fronts. First of all, low code development which means less complexity. Business processes are complex enough so simplifying how you build them it is an important gain.
Then, process automation doesn’t create new things, they leverage what you have and allow you to augment them. Enterprises already have most of the transactional systems they need; process automation is about making them work together within a common objective in the most efficient way possible.
Last but not least, a process platform will deliver a large number of your usual requirements out of the box which mean less things for the customers to be concerned about: security, audit trails, logging, reporting and system management are areas that only need minimal attention in terms of the effort allocated when using the right process platform.
Read more tips for successfully powering business transformation in our white paper: “The CIO’s Guide to Business Transformation with Process Automation“