JSR Micro Expands into New Markets with everteam.process
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About JSR Micro
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A subsidiary of JSR Corporation, Sunnyvale, California-based JSR Micro supplies high-performance products and materials to manufacturers, laboratories, and research facilities. As the largest photoresist supplier worldwide, JSR counts many of the largest semiconductor manufacturers among its customers. Within the last decade JSR Micro has responded to market opportunity and established growing Energy & Environment and Life Sciences divisions in the US.
JSR Micro was established in 1990 and employs 150 people in the United States.
The Business Challenge
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JSR Micro saw an opportunity to enter new markets, and with it an opportunity to streamline operations and refine internal processes in line with rapid growth. Expanding the product line into the Life Sciences and Emerging Technologies industry required expanding the organization with new functions, departments, staff, and customers.
JSR Micro needed to fortify its internal processes to support this expansion –including changing business paradigms and dealing with increased product complexity — while maintaining a lean organizational structure and market leadership in current markets, and increasing business agility for current and future growth. JSR Micro also needed to implement a cost-effective and sinewy IT support model that would allow for rapid low-cost process automation with minimal overhead to support market growth.
Specifically, JSR Micro needed to maintain and improve product and service quality while continuing to satisfy stringent customer, legal, audit and financial requirements, all while keeping administrative overhead in check and applying methods to perform continuous business process and quality improvement.
The Everteam Solution
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JSR Micro selected Innovelocity, an Everteam Silver partner, to design and implement the solution to address the needs of their thriving and growing business. In turn, Innovelocity chose everteam.ibpms for its scalability, flexibility, and low total cost of ownership. Together, Everteam and Innovocity helped JSR Micro meet new market demands while strategically positioning the organization for long-term viability.
Key processes have been developed and integrated in all areas of the business, including Sales, Customer Service, Quality Assurance, Purchasing, Logistics, Engineering, IT and more. everteam.ibpms touches and benefits every aspect of the organization.
Benefits Using everteam.process
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Upon implementation of EverSuite Content Analytics with Natural Language Processing, l’Argus de la Presse was able to deliver smarter, better business intelligence to subscribers. For example, queries resulted in smaller, more targeted volumes of results (half the size of previous results) and their flow-through ratio increased by more than 15 points. Analysts and production teams get better results that they can review faster and more efficiently, thus decision making is timelier and based on better data.
Purchase Requisitions
Key to containment and resolution of issues is quick and appropriate response. everteam.ibpms reduces containment delays, allowing JSR Micro to ensure that internal, customer, and supplier quality issues are addressed and resolved quickly and properly, thus limiting their impact. Even though there are many different types of issues that have to be tracked and resolved, and oversight falls under different rules — ISO 9000, ISO 14000 (environmental), OSHA 18000 (safety) — from 2011 to 2014, JSR Micro experienced a more than 50% reduction in the maximum number of days for open customer complaints with everteam.ibpms. Integrated process optimization with everteam.ibpms ensures that discovery of root cause takes place, and the cause is corrected and verified so that the issue does not recur. Causes of repeat issues are removed, and customer outcomes and training cost are improved.
Issue Management
By applying business rules and workflow routing, everteam.ibpms helps ensure JSR Micro has proper approval and timely processing for thousands of purchase requisitions, thus enabling quick production ramp-up and speed-to-delivery for new and existing customers alike.
• Ensures purchase requests go through appropriate approvals based on the amount.
• Ensures there is traceability between requests and Purchase Orders and Capital Expenditure Requests
• Tracks and and triggers review steps for all cases of purchase price variance.
• Provides an auditable history of purchases and approvals tied to the appropriate cost centers.
Specification Changes
What may seem like a small change to a product can actually have impact beyond the manufacturing floor. everteam.ibpms ensures every specification change goes through appropriate cross-functional reviews and approvals, is implemented correctly, quickly, and completely, and has full audit history and traceability in the event of quality reviews or future additional specification changes.
Upon implementation of new specification change process, JSR Micro has dramatically reduced the average number of days it take to process specification changes. This increased efficiency allows for more specification changes to be processed at any given time, thus increasing organizational responsiveness and speeding development.
Engineering Support
everteam.ibpms promotes and supports higher collaboration between engineering and sales, enabling near real-time engineering support for the sales process in the field. By applying mobile technology, sales can request — and engineering can respond to — questions and requests quickly with automatic notifications. In turn engineering can balance workload and any tasks that result from those requests.
• Easier for Sales to request support from the engineering team, including enabling iPhone/iPad requests in the field rather than requiring a laptop, VPN and Excel.
• Allows Engineering to respond more quickly and assign the work: automated notification and workload reporting instead of weekly meetings and email scramble.
• Process Owner can modify easily “on-the-fly” and updates are distributed and implemented automatically.
