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everteam.case
Case Management

Our customers use everteam.case to build and deploy
scalable, repeatable and compliant case solutions that address the need to
coordinate and monitor dynamic work models.

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Streamline the complexity of dynamic customer requests while delivering results faster

To improve customer experiences, organizations must address process gaps by not only better handling exceptions, but also by leveraging analytics for context. Everteam’s case management application supports the requirements of dynamic case management, allowing processes to adapt to situations in a fluid, yet manageable manner. The result is high-value, ad hoc, knowledge work that drives better business outcomes.

Simplify and Automate
Case Work

The everteam.case application simplifies complex case management processes by combining our rich history in both enterprise content management and business process automation. We ensure the right information and records are provided in the proper context at the proper time. Ad-hoc and “one-off” activities are easily incorporated – and governed – within the system for further case management confidence.

Improve Customer
Satisfaction

Our case management application is capable of executing a wide array of case types with efficiency and accuracy, which results in happier customers and quality revenue.  We also support omni-channel channel engagement, allowing for a wide range of mobile form factors to interact with your case management framework.

 

Gain Greater
Operational Visibility

With everteam.case you can view and measure the performance of your claims operations, from end to end, with advanced analytics providing operational insight into case status, quality and risk. Real-time alerting and auditing capabilities improve proactive fraud detection and mitigation. The entire case lifecycle can be measured for continuous improvement with ease.

What it looks like to master case management

Experiencing very strong growth in activity linked to the signing of a major new contract in the hospitality industry, JP Colonna optimized customer files critical to the health and welfare of its management entities.

By replacing a 100% paper system with a 100% electronic system throughout the organization, JP Colonna experienced noticeable productivity gains, thus allowing teams to absorb ever-increasing workflows and increasing efficiencies.

Capabilities for managing your complex case types

Embedded Analytics

With Everteam’s embedded analytics, workflow bottlenecks are quickly identified for optimization. This results in efficiency gains, and also allows you to deliver higher-quality services to your customers, both internally and externally. The leading analyst firms have acknowledged our strength in providing actionable analytics for our customers, allowing them to grow their business.

Combine Paper & Digital

Leveraging our industry-validated ECM, everteam.case enables powerful content-enriched processes by easily integrating digital and paper content sources into your case processes. This is unique and powerful, as it allows the case to proceed without ad-hoc steps being introduced, ensuring your confidence that cases are being handled according to policy and procedure, accurately and efficiently.

Open, Extensible Architecture

All Everteam products are based upon a service-oriented architecture which handles inbound and outbound data sourcing with standards-based integration adapters and connectors. Customers proceed with confidence that their current infrastructure can be utilized, driving continued benefits, for even legacy technologies.

Omni-Channel Support

Everteam supports multi-channel applications with responsive and adaptive screens and input forms. This is allows you to reach your customers faster, via the devices they use every day, as well as to enable a truly mobile workforce, where employees, brokers and agents can continue case advancement while in the field or on the go.

Deployment process and integration

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Simplify Your Case Management Strategy

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