Correspondence Management
Manage correspondences in a timely, consistent and efficient manner.
Due to the multiple forms that correspondence may take, from paper documents, letters, emails, electronic documents, fax and web content… manually dealing with incoming and outgoing correspondence leads to higher processing time, inefficient information worker allocation and increased cost for managing and monitoring this massive amount of information.
Everteam.correspondence provides seamless automation to help organizations save millions of dollars spent on managing customer correspondence, while enhancing their service quality, increasing customer satisfaction and improving overall productivity.
BENEFITS
________________________
For Business Users
- Manage and archive all types of correspondence for legal and compliance obligations.
- Enhance employee performance and reduce time spent on processing and responding to incoming correspondences.
For the IT Department
- Reduce costs of storage and efficiently manage correspondences within a common platform and a unified repository
For the Corporate Strategist
- Improve customer service by providing accurate, fast and trustworthy responses to inquiries.
- Achieve Return on Investment within a year by optimizing content production, reducing paper usage and consolidating communications.
FEATURES
_____________________________
Multiple Input Channels
- Scan or upload electronic documents. Organize documents into electronic folders.
- Attach documents to correspondence tree.
- Work with various types of correspondences: Incoming, Outgoing, Internal, Memos, Announcements etc…
Barcode Generation
- Customizable barcode settings (format, size, font text, etc…).
- Automatic barcode generation. Ability to print barcode label.
- Automatically embed barcode on the first page of the document.
Categorization and Filing
- Customizable correspondence tree and list views.
- Easy to use and customizable toolbar containing all user actions: reply, print, archive, transfer correspondences etc…
- Customizable document attributes supporting a wide range of user controls including lists, date calendar, single or multiple choices, etc…
- Customize document classification plan. Multi-Language support on both the interface and data levels.
Collaboration
- Scan or Attach documents related to the initial correspondence. Link Incoming and Outgoing correspondences.
- Add public and private comments on correspondences using advanced editing tools.
- Ability to perform several image processing operations, such as zooming, rotation, noise processing, image cleaning, etc…
- Add annotations and assign security privileges to view and print them.
Tasks Management
- Lock correspondences in use. Correspondence circulation to approve, reject, transfer, reply etc…
- Rescan, print or archive correspondences.
- Track correspondence deliveries, and automatic delivery note generation.
- Define due date, delegate correspondences and tasks, start and end dates for correspondence actions.
- Integrated email notification engine.
Template Based Generation
- Create correspondences from pre-defined templates.
- Generate Outgoing correspondences from Incoming correspondence.
- Create public and private templates.
- Automatically generate cover pages. Ability to generate envelope labels from custom templates.
Diplomatic Bag.